Refund Policy

1. Overview

At Uplink Works LLC, we are committed to customer satisfaction and stand behind the quality of our cybersecurity product, Uplink Works. Due to the nature of digital software and license key delivery, we have established the following refund policy to ensure fairness and clarity.

2. Eligibility for Refunds

Refunds for Uplink Works are available under specific conditions and within a limited time frame.

You may request a refund if:

• The product was not delivered (e.g., you did not receive your activation key or download instructions)
• The product could not be activated, and our technical support was unable to resolve the issue
• You were charged more than once for the same license (duplicate billing)
• You purchased the wrong product and have not yet activated or used the license

Refund requests must be submitted within 30 calendar days of the original purchase date.

3. Non-Refundable Situations

We do not issue refunds in the following cases:

• You failed to use the product during the license period
• You request a refund after the 30-day window
• Technical issues that are not related to the software itself (e.g., network or OS issues)

4. How to Request a Refund

Email: hello@uplinkworks.com
Subject Line: Refund Request – Uplink Works

Please include the following information:

• Full name used for the purchase
• Full name used for the purchase
• Order ID or invoice number
• Reason for the refund request

We may request additional information or logs to verify the issue.

5. Processing Time

If your refund request is approved, the refund will be processed by us within 7–10 business days to your original payment method. The exact timing depends on your financial institution.

6. Modifications to This Policy

We reserve the right to update or change this refund policy at any time. Any changes will be posted on this page with an updated effective date. It is your responsibility to review the policy before purchasing.

7. Contact Us

If you have any questions about this policy or need help with your purchase, please contact:

Customer Support – Uplink Works
Email: hello@uplinkworks.com